Shipping policy

SHIPPING POLICY

At SGODO THE PLUG, we aim to process and deliver your order safely and efficiently across South Africa.

SHIPPING METHODS

We currently offer the following delivery options:

  • PUDO Locker-to-Locker — A convenient and affordable option for customers who prefer to collect their parcel from a nearby PUDO locker.

  • PAXI — Store-to-store delivery through participating PEP stores nationwide.

  • The Courier Guy — Door-to-Door — Delivery directly to your home, workplace, or other approved address.

Shipping options available to you may depend on your location, order size, product type, and availability.

PROCESSING TIME

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed from the next available business day.

Processing time refers to the time required to prepare and dispatch your order and does not include the delivery period.

DELIVERY TIMES

Estimated delivery times may vary depending on the selected shipping method and destination:

  • PUDO: 2–5 business days

  • PAXI: 3–7 business days

  • The Courier Guy: 1–4 business days

These timeframes are estimates and are not guaranteed.

Delivery may take longer during periods of high demand, public holidays, adverse weather conditions, operational disruptions, or courier delays.

SHIPPING COSTS

Shipping fees are calculated at checkout based on the selected delivery method, destination, and applicable shipping rates.

The applicable shipping fee will be displayed before you complete your purchase.

ORDER TRACKING

Once your order has been dispatched, we will provide tracking information or collection details where applicable.

Tracking information may be sent via email or WhatsApp using the contact details provided when placing your order.

Customers are responsible for monitoring their tracking information and ensuring that they are available to receive or collect their order.

IMPORTANT DELIVERY INFORMATION

Please carefully check your delivery information before completing your order.

Customers are responsible for ensuring that their:

  • Full name is correct;

  • Contact number is correct;

  • Email address is correct;

  • Delivery or collection location is correct; and

  • Address details are complete where door-to-door delivery is selected.

SGODO THE PLUG is not responsible for delays, failed deliveries, additional delivery charges, or returned parcels caused by incorrect or incomplete information supplied by the customer.

PUDO AND PAXI COLLECTIONS

For PUDO and PAXI deliveries, customers are responsible for collecting their parcels within the applicable collection period.

Failure to collect a parcel within the required period may result in the parcel being returned to the sender or additional fees being charged.

Any additional costs resulting from an uncollected or returned parcel may be the responsibility of the customer.

COURIER DELIVERY

For door-to-door deliveries, customers should ensure that someone is available to receive the parcel at the provided delivery address.

If a courier is unable to complete delivery because nobody is available, the address is incorrect, or the recipient cannot be reached, additional delivery attempts or charges may apply.

LOST OR DAMAGED PARCELS

If your parcel appears damaged when delivered, please document the condition of the parcel with photographs or videos and contact SGODO THE PLUG as soon as possible.

If a parcel is confirmed to have been lost or damaged while in the courier's possession, we will work with the relevant delivery provider to investigate the matter and determine the appropriate resolution.

DELIVERY DELAYS

SGODO THE PLUG is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier delays;

  • Public holidays;

  • Severe weather;

  • Operational disruptions;

  • Incorrect customer information;

  • Missed deliveries;

  • Uncollected parcels; or

  • Other circumstances beyond our reasonable control.

Estimated delivery times should therefore not be treated as guaranteed delivery dates.

CONTACT US

For any shipping or delivery-related questions, please contact:

SGODO THE PLUG
Email: ghostlegendarygives@icloud.com
Phone: 063 268 7966
Address: 10 Nare Street, Protea Glen, Soweto, South Africa