Refund policy
Return Policy
At SGODO THE PLUG, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.
To start a return, you can contact us at ghostlegendarygives@icloud.com. Please note that returns must be sent to the following address:
SGODO THE PLUG
10 Nare Street
Protea Glen
Soweto
South Africa
If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at ghostlegendarygives@icloud.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will assess the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Sale items
- Gift cards
- Custom or personalized products
- Used or damaged products not caused during delivery
If you are unsure whether your item qualifies for a return, please contact us before making a request.
Exchanges
To exchange an item, you will need to return the original product first. Once the return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at ghostlegendarygives@icloud.com.