Refund policy

RETURN & REFUND POLICY

At SGODO THE PLUG, customer satisfaction is important to us. This Return & Refund Policy explains when and how you may return a product purchased from us.

1. RETURN PERIOD

We offer a 14-day return period from the date you receive your order.

To be eligible for a return, the item must:

  • Be returned within 14 days of delivery or collection.

  • Be in the same condition in which it was received.

  • Include all original packaging, accessories, and items supplied with the device.

  • Include valid proof of purchase.

  • Not show signs of misuse, accidental damage, liquid damage, tampering, or unauthorised repairs.

Important: Opening, repairing, modifying, or attempting to repair a device through a third party may void any applicable warranty and may affect eligibility for a return.

2. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: ghostlegendarygives@icloud.com
Phone: 063 268 7966

Please provide:

  • Your full name

  • Order number or proof of purchase

  • Product purchased

  • Reason for the return

  • Photos or videos showing the issue, where applicable

Do not send any product back before your return has been approved and return instructions have been provided.

Returns sent without prior approval may not be accepted.

3. RETURN ADDRESS

Approved returns must be sent to:

SGODO THE PLUG
10 Nare Street
Protea Glen
Soweto
South Africa

Return instructions will be provided after your return request has been assessed.

4. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for returns that are not related to a product defect, damage caused before delivery, or an incorrect item being supplied.

If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied, SGODO THE PLUG will assess the matter and determine the appropriate resolution.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If you receive a device or accessory that is:

  • Damaged upon arrival;

  • Defective;

  • Not functioning as advertised; or

  • Different from the item you ordered,

contact us as soon as possible with photographs or videos of the issue.

We will assess the product and, where applicable, offer a suitable resolution, which may include a repair, replacement, exchange, or refund.

6. PRE-OWNED DEVICES

Pre-owned devices may show normal signs of previous use, including minor scratches, marks, or other cosmetic imperfections. These do not automatically qualify as defects.

Battery health on pre-owned iPhones may vary unless a specific battery health percentage is stated in the product listing.

A pre-owned device being returned solely because of normal cosmetic wear or disclosed specifications may not qualify for a refund.

7. NON-RETURNABLE ITEMS

The following are generally not eligible for return:

  • Sale or promotional items, unless defective or otherwise required by applicable law.

  • Gift cards.

  • Custom or personalised products.

  • Products that have been physically damaged after delivery.

  • Products damaged through misuse, negligence, liquid exposure, drops, impact, or accidents.

  • Devices that have been opened, modified, repaired, or tampered with by an unauthorised third party.

  • Products returned without their required accessories or original packaging where these were supplied as part of the purchase.

8. EXCHANGES

If you wish to exchange a product, the original product must first be returned and assessed.

Once the return has been approved, SGODO THE PLUG will advise you of the available exchange options.

An exchange may be subject to product availability and any applicable price difference.

9. REFUNDS

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where reasonably possible.

Refund processing may take 7–10 business days after approval. Your bank or payment provider may require additional time before the funds appear in your account.

If you believe your refund has been approved but has not reflected after the applicable processing period, please contact us at:

ghostlegendarygives@icloud.com

10. WARRANTY

Returns and warranties are separate processes.

Where a product is covered by an SGODO THE PLUG warranty, the warranty terms applicable to that product will also apply.

Warranty coverage does not generally include:

  • Cracked screens or back glass;

  • Physical or accidental damage;

  • Water or liquid damage;

  • Theft or loss;

  • Misuse or negligence;

  • Unauthorised repairs or modifications;

  • Cosmetic damage;

  • Damage caused by accessories or third-party components.

11. CONTACT US

For any questions regarding returns, refunds, exchanges, or defective products, please contact:

SGODO THE PLUG
Phone: 063 268 7966
Email: ghostlegendarygives@icloud.com